Reference

Terms That Govern Your dream11 Account

These terms set out what you agree to when you open and use your dream11 account — covering everything from how deposits clear via bKash, Nagad, and Rocket to how withdrawals are processed and what conduct is expected.

Account eligibility rulesbKash, Nagad, Rocket deposit termsWithdrawal conditionsAccount conduct policyJurisdiction and eligible regions
dream11 Terms That Govern Your dream11 Account
HOW WE OPERATE

How We Handle Your Account Under These Terms

Account Security

Your account is protected by OTP verification on login and any wallet action. We never process a withdrawal to a wallet that does not match your registered bKash, Nagad, or Rocket number.

Data Retention

We keep your transaction records and account activity for as long as required under applicable law. You can request a summary of your account data through the help centre at any time.

Term Change Notices

When we update these terms, we post the revised version and send a notice to your registered contact. The effective date is shown at the top of the terms page so you always know which version applies.

Dispute Resolution

If you disagree with how a term has been applied to your account — a frozen withdrawal or a contested entry fee — contact support with your transaction reference and we will review it formally.

TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat window from your account dashboard to ask about a specific clause, a wallet transaction query, or an account restriction under these terms.

Email Support

Send a written query to our support address if you need a documented response about how a term applies to your bKash, Nagad, or Rocket account activity.

Account Help Centre

The help centre inside your account lists common terms questions — covering Deposit references, withdrawal holds, and eligibility checks for players in Dhaka and beyond.

Terms and Conditions: Common Questions

Quick answers to what people most often ask about how these terms work in practice.

Yes. Every transaction on your account — whether you deposit via bKash, Nagad, or Rocket — falls under these terms alongside the individual wallet provider's own conditions.

No. We send a notice to your registered contact before changes take effect. The updated terms are also posted with a clear effective date so you can review what changed.

The lawful version takes precedence. These terms do not override applicable Bangladesh law or regulation. Access and eligibility always depend on your local legal situation and the regions we serve.

Submit a request through the help centre inside your account. We will provide a summary of the transaction and activity data we hold, in line with our retention policy.

Contact support via live chat or email with your account ID and the relevant transaction reference. We review each dispute formally and respond with the outcome in writing.

The core account terms apply to all contest types including cricket, football, and kabaddi. Specific contest rules — entry fees, scoring, prize structure — are published on each individual contest page.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.