Reference

Our Legal Terms for Bangladesh Accounts

These legal terms govern your account on dream11 and apply based on your local law and eligible regions. Before you open an account or make a deposit via bKash, Nagad, or Rocket, read through what applies to you.

Account TermsPrivacy & DataJurisdiction NoticePayment ConditionsUser Rights
dream11 Our Legal Terms for Bangladesh Accounts
LEGAL CONTACT PATHS

Reach Us About Legal or Account Queries

If you have a question about these terms, your account status, or a payment dispute involving bKash, Nagad, or Rocket, our support team handles legal and account queries directly. Response times vary by channel.

Email Support Send your legal or account query to our support address. Include your registered mobile number and a clear description of the issue for faster handling.
Live Chat Open the chat widget from any page on dream11. Available during platform operating hours for account, payment, and terms questions.
Help Centre Our help centre covers common legal questions — account closure, data requests, payment disputes, and eligibility. Check there before raising a ticket.
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account Safety

We take account security and data handling seriously. Here is how we approach the key areas that affect your account on dream11.

Data Handling

We collect only the data needed to operate your account — registration details, transaction records, and session data. We do not sell your personal data to third parties.

Cookie Use

Cookies are used to keep your session active and to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Account data is retained for as long as your account is active and for a period after closure as required by applicable law. You may request deletion by contacting support.

Requesting Changes

To update your registered details, correct account information, or request a data export, contact support via live chat or email with your account mobile number as reference.

Common Legal and Account Questions

Real questions from people checking their rights and obligations before or after opening an account on dream11.

Availability depends on your local law and the regions we currently support. Check eligibility before registering. We do not confirm legality for specific locations.

We collect your registration details, mobile number, transaction history, and session data. This is used solely to operate and secure your account on dream11.

Yes. Contact support via live chat or email with your registered mobile number. We will process your data request in line with applicable retention and privacy obligations.

Data is retained for a period after closure as required by law, then deleted. You can request confirmation of deletion by contacting our support team after closure.

Contact support with your transaction reference number and wallet details. We will investigate with the relevant payment record and respond through your registered contact.

We will notify you of material changes through the platform. Continued use after notice means you accept the updated terms. If you disagree, contact support to close your account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.