Reference

How dream11 Handles Your Personal Information

This Privacy Policy explains what data we collect when you open an account, make deposits through bKash, Nagad, or Rocket, and use our platform — and how we keep that data secure.

Account data protectedbKash, Nagad, Rocket payment privacyYour rights, clearly statedData retention explainedContact us to request changes
dream11 How dream11 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Security and Your Account Rights

Payment Data Security

When you transact via bKash, Nagad, or Rocket, only the masked reference and status of the transaction are stored on our side. Full wallet credentials are never held by us.

Cookie and Session Control

We use session cookies to keep you logged in and preference cookies to remember your settings. You can clear or block cookies in your browser without losing your account data.

Retention and Deletion

Active accounts retain data for the life of the account. Closed accounts may have certain records kept where financial regulations in your jurisdiction require it — we will tell you the period on request.

Your Right to Access and Correct

You can request a copy of the personal data we hold, ask us to correct inaccurate details, or request deletion where no legal obligation prevents it. Contact support to start that process.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Email Support Send your data request or privacy concern to our support email. Include your registered phone number so we can locate your account and respond accurately.
Live Chat Open the chat widget from any page while logged in. Our team can guide you through data access requests, cookie settings, and account deletion steps.
Account Settings Some privacy preferences — including communication opt-outs and linked wallet details for bKash, Nagad, or Rocket — can be updated directly inside your account profile.

Common Questions About Your Privacy on dream11

These questions reflect what account holders in Bangladesh typically ask about how their data is handled, who can access it, and how to make changes. If your question is not covered here, reach our support team through live chat or email.

We collect your name, phone number, email, and the payment method you register — such as bKash, Nagad, or Rocket. We also log device and session data to keep your account secure.

We share only the minimum transaction data needed with your chosen mobile wallet operator to process deposits and withdrawals. We do not sell payment details to advertisers or unrelated third parties.

Some financial records may be retained after account closure where local regulations in Bangladesh require it. We can tell you the specific retention period when you submit a deletion request.

Yes. Contact support via email or live chat with your registered number. We will verify your identity and provide the data we hold within a reasonable timeframe.

Cookies keep your session active and save your display preferences. You can block or clear them via your browser settings at any time without affecting your account data stored on our servers.

Your location in Bangladesh does not change our data practices, but eligibility to use the platform and applicable data rights depend on your local law and the regions where our services are available.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.